Privacy Policy
Last Updated: October 2024
Mindful Automation is committed to protecting your privacy and personal data. This policy explains how we collect, use, protect, and handle information when you use our AI home automation services and visit our website.
We operate under Swiss data protection standards, which are among the strictest in the world. Your trust is essential to our service, and we take data protection seriously.
What Data We Collect
Contact Information
When you contact us or request services, we collect:
- Full name
- Email address
- Phone number
- Home address (for service delivery)
- Communication preferences
Service Data
During service provision, we may collect:
- Home environment data (temperature, lighting, sound levels)
- Usage patterns and preferences
- System performance metrics
- Service interaction history
- Support request records
Website Usage Data
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
Cookie Data
We use cookies to enhance your experience:
- Session cookies for functionality
- Analytics cookies for site improvement
- Preference cookies for personalization
See our Cookie Policy for more details.
How We Use Your Data
Service Delivery
Providing and maintaining AI home automation services, system optimization, and ongoing support
Communication
Responding to inquiries, providing updates, sending service notifications, and sharing relevant information
Service Improvement
Analyzing usage patterns to enhance system performance and develop new features
Security & Compliance
Protecting against unauthorized access, fraud prevention, and legal compliance
Marketing (With Consent)
Sending promotional materials about our services when you've opted in
Legal Basis for Processing
We process your personal data based on:
Consent
For marketing communications and optional cookies. You may withdraw consent at any time.
Contract Performance
To provide the AI home automation services you've requested.
Legitimate Interest
For business operations, fraud prevention, and service improvement.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
How We Protect Your Data
Technical Measures
- End-to-end encryption for data transmission
- Local processing whenever possible
- Secure data storage with access controls
- Regular security audits and updates
Organizational Measures
- Staff training on data protection
- Access limited to authorized personnel
- Incident response procedures
- Regular privacy assessments
Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by Swiss data protection law.
Data Retention
We retain your data for as long as necessary:
Your Privacy Rights
Under Swiss data protection law, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data when no longer necessary
Right to Data Portability
Receive your data in a structured, commonly used format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent for data processing at any time
Right to Lodge a Complaint
File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)
Exercising Your Rights: To exercise any of these rights, contact us at:
[email protected]
Mindful Automation
Militärstrasse 90
8004 Zürich, Switzerland
We will respond to your request within 30 days.
Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
Service Providers
Trusted partners helping us deliver services:
- Cloud hosting providers (Swiss/EU servers)
- Email service providers
- Analytics services
- Payment processors
Legal Requirements
When required by law, court order, or government authority
Business Transfers
In case of merger, acquisition, or asset sale (with notice)
All third parties are contractually obligated to protect your data and use it only for specified purposes.
International Data Transfers
We primarily process data within Switzerland and the European Union. If data must be transferred outside these regions, we ensure adequate protection through:
- Standard Contractual Clauses approved by Swiss authorities
- Adequacy decisions recognizing equivalent data protection
- Your explicit consent when required
Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18. If we become aware of such data collection, we will delete it promptly. Parents or guardians who believe we may have collected data from a child should contact us immediately.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer
Mindful Automation
Militärstrasse 90
8004 Zürich, Switzerland
Email: [email protected]
Phone: +41 44 562 18 93